Client Not Receiving Reminders Anymore
If a client responds with Stop then the client will no longer receive the text message reminders. The client can reactivate the text message reminders by texting Start to (205) 533-9259.
If appointments are rescheduled, it's important to use the "Rescheduled" appointment status on the original appointment, leave it where it was, then create a new appointment for the new date/time. If an appointment is dragged and dropped to a new date/time and the reminder went out for the original date/time, the reminder will not go out for the drag and drop date/time.
You will be notified if a client confirms or cancels an appointment on your Agenda or you can check your clients' Reminder Log to see if a client cancels or confirms. You can see a client's Reminders Log by going to Client > Details > Reminder Log tab.
If a client responds with anything other than a "1" or "2" to confirm or cancel, the Agenda will not register the reminder confirmation. You can check your clients' Reminder Log to see if a client cancels or confirms with additional text characters. You can see a client's Reminders Log by going to Client > Details > Reminder Log tab
Tips for Text Reminders
Easily see sent, confirmed, cancelled or failed notifications from active SMS or Phone Reminders. Click on a status to learn more and see a shortcut to the activity log.
Circle check = Appointment confirmed via a SMS or phone reminder
Paper airplane = Appointment reminder successfully sent via a SMS or phone reminder
Triangle warning = A SMS or phone appointment reminder was not delivered
X circle = Appointment cancelled via a SMS or phone reminder