When trying to activate appointment reminders one may receive the following message:

An Organization callback number is required (see Settings tab).

Although you may have an organization number entered in on your Organization Settings, TheraNest wants you to enter in a callback number on the Appointment Settings tab:

  1. From whatever appointment reminder tab you are on navigate back to the Settings Tab of Appointment Reminders.
  2. Navigate and click into "Callback number for reschedules"
  3. Enter in the organization's callback number
  4. Click the green Save button

Now when using the placeholder " {orgcallbacknumber}" that number entered on the settings tab will be used.


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