- RENDERING PROVIDER LOOP(2310B) IS MISSING Missing or invalid
This rejection usually indicates the Rendering Provider is missing from the electronic file.
Note: The information in the electronic file is controlled by your EDI File Settings. The information on the PDF version of the CMS-1500 might be different than the electronic claim according to these settings.
You can edit your EDI File Settings by going to Billing > Insurers > Edit. Scroll down to EDI File Settings
To ensure that the Rendering Provider is always included in the electronic claim, check boxes 3 & 4.
Be sure to save your changes. You can resubmit your claims by going to Billing > Submitted Claims > Mark As > Failed to Process > Resubmit EDI File.
If you have any other questions about EDI File Settings you can check out the article below