TheraNest users who are enrolled in credit card processing may wish to update or change the bank account in which they receive their transaction deposits. Follow the steps below to learn how to update that bank account information. 

Organization Administration permissions is required to make these changes. 

Before You Begin

The new bank account must be a Checking Account and not a Savings Account. Only one bank account can be used for deposits and debit of processing fees. 

  1. Click on Organization from the Primary Navigation bar
  2. You will be placed on the Organization Settings. Click the Setup Credit Card Payment tab. 
  3. Update bank account and routing number under Banking Details
  4. Select the green Update button on the bottom right 

Bank account updates made during business hours will be updated that day and funds will be deposited the next day for any transactions processed before 5PM Eastern. 

Bank information updated during non-business hours, it will be updated the very next business day.

To prevent a Return on the merchant account, Vantage our merchant processor may request a copy of a voided check for bank verification. A message will be sent to you on this request. 

If you have questions please give us a call on our Credit Card Support line at
1-800-867-7405
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