If you have requested a Password Reset email for your Client Portal account and didn't receive one, there are a few different things you'll need to check:
Make sure you are logging into the correct website. Your provider has a unique login website for Client Portal users. You can call your provider to make sure you are using the correct website. Note: It is not www.theranest.com
Make sure you're using the exact email address your provider has on file for you. Is it possible you have your Client Portal account registered with an alternative email address? If so, try to login/reset your password with that one. Otherwise, you can call your provider to confirm which email address they have on file for you.
Check your spam folder. It's possible that the email has been generated but sent to your spam folder.
If you're still having login issues after checking these three things, please let us know by sending us an email at email@example.com -- we're happy to investigate further for you!