You must have Billing Permission to view and correct claims. 


Category Code: (A7) The claim/encounter has invalid information as specified in the Status details and has been rejected., Status: Entity's contract/member number., Entity: Insured or Subscriber (IL)

What to do

The client's ID number is incorrect. Please verify that the insured ID number on the client's card and the insured ID number in the client's Bill to and Insurance info tab match. 

Make corrections and resubmit the claim. 

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