You must have Billing Permissions to view and correct a claim.
Status Message: SMARTEDIT ALERT A HEALTH INSURANCE CLAIM NUMBER (HICN) OR INVALID MEDICARE BENEFICIARY IDENTIFIER (MBI) WAS DETECTED. AFTER 12/31/19 MEDICARE WILL ONLY ACCEPT CLAIMS WITH MBI S. USE OUR MBI LOOKUP TOOL AT WWW.PALMETTOGBA.COM/ESERVICES TO OBTAIN A VALID MBI FOR CL, Effective Date:
What to do
The client's Medicare number needs to be updated in your TheraNest account from the HICN number to the new MBI number.
You can do this by going to Client > Details > Bill to and Insurance > Edit next to the insurance > Update the Insured ID > Save Changes. If you do not have this number, please reach out to your client. It would have been sent to them by Medicare
After you've made you corrections you'll want to resubmit the claim.