You must have Billing Permissions to view and correct a claim


Status Details - Category Code: (A3) The claim/encounter has been rejected and has not been entered into the adjudication system., Status: Entity's National Provider Identifier (NPI), Entity: BillingProvider (85)

What to do

The Billing Provider name/NPI is not on file with this insurance company. Please verify how you are credentialed with this insurance. You double check the NPI's that are listed in the system by going to Organization > Settings > Profile. 

Scroll to the bottom of the page for your Organization NPI. Staff > Details to check on individual NPI's. You can update the Billing Provider on a claim by following the instructions in this article.

After you've made you corrections you'll want to resubmit the claim. 

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