Permissions

You must have Billing permissions to view and correct a claim

Rejection

Invalid/missing patient gender code 

What to do

Usually this rejection indicates that the gender is missing from the Insured's information. 

You can fix this by going to Client > Details > Bill to and Insurance > Scroll Down under Primary Insurance and make sure the gender of the insured is not "undefined"

Be sure to Save your changes.  

 After you've made your corrections you can resubmit the claim
Resubmit for Apex Clearinghouse
Resubmit for other Clearinghouse

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