You must have Billing permissions to view and correct a claim.
REF02_ReferenceIdentification length outside range of (1, 9) Loop 2010AA - REF*SY*0831680510~ - (field number 2)
What to do
You will need to check your Organization tab > Tax ID field ensure it is correct here. You will also need to check the Staff tab > Details to ensure the TIN is correct there as well.