You must have Billing permissions to view and correct a claim.
REF02_ReferenceIdentification length outside range of (1, 9) Loop 2010AA - REF*SY*0831680510~ - (field number 2)
What to do
Your tax ID has too many numbers. You need to edit them in the payers section of TheraNest.
Click Billing > Insurers > edit next to the payer to correct.