Permissions

You must have Billing permissions to view and correct a claim. 

Rejection

REF02_ReferenceIdentification length outside range of (1, 9) Loop 2010AA - REF*SY*0831680510~  - (field number 2)

What to do

You will need to check your Organization tab > Tax ID field ensure it is correct here. You will also need to check the Staff tab > Details to ensure the TIN is correct there as well.

After you've made your corrections you can resubmit the claim
Resubmit for Apex Clearinghouse
Resubmit for other Clearinghouse

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