You must have Billing Permissions to access the Claims section of TheraNest. 

Paid claims will come through as an ERA. You can view the ERAs on the ERA Received tab. 

  1. Click on Billing in the primary navigation bar.
  2. In the sidebar menu click on Claims.
  3. Click on the ERA Received tab. It's helpful to minimize the sidebar menu after you click on the tab. 
  4. You then can process the payment. 

If your claim isn't in the ERA received tab you can click on the Accepted tab and download the claim status report to see the latest status for a claim.  

Outside of TheraNest you can call the payer or login into the payers web portal. 

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