Organization Administrators must enable this on the organization level first. If not enabled you will see the following message on your preferences:

Please reach out to your Organization Admin if you wish for this feature to be enabled. TheraNest Support will NOT be able to turn it on for you.

At this this time this features is only for SMS or text response notifications. If a client confirms/cancels via phone or cancels via the client portal you will not be notified via text.

 To Enable Text Response Notifications: 

  1. Click on your name in the top right corner of TheraNest
  2. Choose My Profile 
  3. Find the Mobile Phone number field and enter in the mobile number you wish to receive text response notifications to 
  4. Click Save - The page will refresh
  5. Once a mobile number has been saved, click on the Preferences tab (second tab to the right of the My Profile tab)
  6. Find the section: Client Communication Notifications, and mark the box for each type of notification you wish to receive
  7. Click Save Preferences

A non-standard reply is anything except a "1" or a "2" response from a client either confirming or declining an appointment. 

Example of a standard reply from a client: 

Example of a non-standard reply from a client:

If you are an organization admin and you marked the box to receive text notifications of non-standard replies, this will be for your clients and clients NOT assigned to you. You will not receive the standard reply notifications for appointments that are not yours, but again, you will receive a text response notification for ALL non-standard replies regardless of who the staff member is on the appointment. 

If you are a Therapist and not an Organization Admin it's important for you to know that you will only receive non-standard reply notifications if they are the FIRST response to a reminder. 

See all scenarios below:

When assigned staff alerts are ON 

AND 

Org Admin alerts are ON:

  • IF the first response to a text appointment reminder is standard ("1" or "2"), then the assigned staff receives an SMS alert of appointment confirmation/cancellation; the message is added to the reminders log.

Example:

  • If the client sends another message after this with "1" or "2", no users receive SMS alerts; the message is added to the reminders log. 

Example:

  • If the client sends another message after this with a non-standard message, the org admin will only receive an SMS alert that the client has sent a non-standard reply; the message is added to the reminders log

Example:

  • IF the first response after an appointment reminder is non-standard (free text message), THEN the assigned staff and org admin both receive SMS alerts that the client sent a non-standard message; the message is added to the reminders log. 

Example:

When assigned staff alerts are ON

 and 

org admin alerts are OFF:

  • IF the first response after the text appointment reminder is standard ("1" or "2"), then the assigned staff receives an SMS alert of appointment confirmation/cancellation; the message is added to the reminders log.

Example:

  • If the client sends another message after this with "1" or "2", no users receive SMS alerts; the message is added to the reminders log.

Example:

  • If the client sends another message after this with non-standard message, no users receive SMS alerts; the message is added to the reminders log.

Example:

  • IF the first response after the text appointment reminder is non-standard (free text message), THEN the assigned staff receives an SMS alert that the client sent a non-standard message; the message is added to the reminders log.

Example:

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