Activate Telehealth for each staff
Telehealth subscription is an optional add-on service with your monthly TheraNest subscription. The pricing is $10 per therapist per month for UNLIMITED SESSIONS. To add a staff member to your Telehealth subscription follow these simple steps below. 

  1. Go to Organization in the primary navigation bar
  2. Click on Manage Subscription on the side menu. 
  3. Click on the Telehealth Subscription Tab
  4. In the Active Telehealth Staff section you should see and "add staff" search bar. Search for the staff member you wish there and select them.
  5. The staff member will appear as "added" 
  6. To complete the process click on the green button that says, "Update Subscribed Staff List" 
  7. You will receive a confirmation screen letting you know that you will not be charged immediately for this additional staff member but the cost will be factored into your next bill or renewal date. 
  8. Click Update Subscribed Staff List

Once you have successfully added a staff member, the staff will now have access to schedule a Telehealth session from the Client Details, Client Appointments, and the Clients list.

Customize Telehealth for your organization
The Telehealth Title appears on the Telehealth Window and on the calls to action for the Telehealth feature throughout the platform. Enter in your changes and click Update to save.

The virtual waiting room intro message will appear on the the waiting room screen where a client will enter a session. Enter in your changes and click Update to save. 

Is Telehealth in TheraNest HIPAA compliant?

Yes. We take your data security seriously and encrypt all your information by HIPAA standards and are HIPAA compliant. Your data is continually and securely backed up. We use Amazon for Hardware and physical security because they are HIPAA compliant and have to follow many rules and that helps us with compliance. TheraNest does not record or store the audio or video from Telehealth sessions.


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