How much does Telehealth in TheraNest cost?

Telehealth in TheraNest starts at $10 per provider per month for unlimited sessions. As an account administrator, you have full control over which providers have access to Telehealth.

Is Telehealth in TheraNest HIPAA compliant?

Yes. We take your data security seriously and encrypt all your information by HIPAA standards and are HIPAA compliant. Your data is continually and securely backed up. We use Amazon for Hardware and physical security because they are HIPAA compliant and have to follow many rules and that helps us with compliance. TheraNest does not record or store the audio or video from Telehealth sessions.

What equipment do I need to offer Telehealth sessions?

You’ll need the below to offer Telehealth sessions in TheraNest: 

  • A computer, tablet, or phone (no applications or software to download).
  • An external or integrated webcam.
  • An external or integrated microphone.
  • An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.

You should shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.

Check out our Telehealth infographic for best practices when setting up the optimal Telehealth space for you and your clients.

Download our Telehealth Resource packet for your clients here. The PDF includes a detailed checklist, our infographic which walks your clients through setting up their ideal workstation, and much more.

Will my clients have to download anything on their computers or phones?

No. You’re clients do not have to download anything to securely access their sessions with you. They will be able to join from their phone, tablet, and computer. The telehealth session windows are fully responsive and will adapt to the screen size of your device.

Do you recommend specific internet browsers?

If you’re using a Desktop or Laptop, we recommend:

We recommend the below if you’re using a tablet or mobile phone:

  • Android - Google Chrome
  • iOS 11 or newer (iPhone or iPad) - Safari 

Who does TheraNest use for Telehealth?

We use a platform called TokBox. They offer a HIPAA compliant Telehealth tool that we integrate with to bring Telehealth to you in TheraNest.

Where can I find information pertaining to my state’s Telehealth policies? How does state licensure work?

Each state’s Telehealth policies vary. It’s best to contact the state where you will be offering services from and the state your client will be in at the time of the service. Many states require that you be licensed in the state where you are located and the state where your client is receiving treatment in.

We’ve included several resources below to help you navigate the state policies:

Training and online counseling certification is recommended and can be accessed at Telehealth.org and Person Centered Tech.

Do insurance payers reimburse Telehealth? 

The honest answer, is “it depends”. Each state and payer have their own policies and reimbursement criteria in place. 

We’ve included several resources below:

How does informed consent work for Telehealth?

Some states do not require consent, while others require written or verbal consent. 

You can check your state’s requirements on CCHPCA here. Click your state on their interactive map and scroll down to Consent.

Do you have any examples of informed consent documents?

Below are a couple of example consent forms that you can implement in your practice:

The Telebehavioral Health Institute has accumulated a library of Informed Consent forms that you can review here.

What are the requirements and restrictions regarding providing Telehealth services to minors?

You’ll need to be aware of the policies and rules for the state that your client is currently in.

See American Telemedicine Association Practice Guidelines for Telemental Health with Children and Adolescents.

Does TheraNest record or store the audio or video of sessions?

No. TheraNest does not record or store the audio or video from your Telehealth sessions.

Is there a cap to the number of Telehealth sessions?

No. You can organize an unlimited number of sessions per provider per month.

How do I turn on Telehealth in TheraNest?

You can activate Telehealth under Organization > Manage Subscription > Telehealth Subscription. You also have full control over which providers have access to Telehealth.

We created an in-depth article on activating Telehealth and adding providers here.

Can I do group sessions?

We’re working on adding group sessions. Stay tuned! 


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